At Serapha, we are committed to delivering your orders safely and on time. Please read our Shipping & Returns Policy carefully before placing an order.

Shipping Policy

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

• Standard Delivery: 3–7 business days (depending on your location).
• Delivery times may vary due to courier delays, weather conditions, or other unforeseen circumstances.

Shipping Charges

• Shipping charges, if applicable, are calculated and displayed at checkout.
• We may offer free shipping on eligible orders or promotional offers.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details, allowing you to monitor your shipment.

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Returns Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The product is unused, unopened, and in its original packaging.
• The item is in the same condition as it was delivered.
• You have proof of purchase or your order confirmation.

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare, haircare, baby care, or wellness products.
• Gift cards.
• Final sale or clearance items.
• Products damaged due to misuse or improper storage.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging
• A brief description of the issue

We will review your request and arrange a replacement or refund where applicable.

Refunds

• Once your returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Processing times may vary depending on your bank or payment provider.

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Need Assistance?

If you have any questions regarding shipping or returns, please contact us:

Serapha
Email: serapha.naturals25@gmail.com
Phone: +91 92747 49660
Business Hours: Monday – Sunday, 10:00 AM – 6:00 PM